FAQ

Shopping with Wonder She

  • Is shopping with Wonder She Safe?

Wonder She was founded by people with nearly 5 years in the e-commerce industry. We do our business seriously and, above all, we want our customers to be happy. We accept a number of the most trusted online payment methods available today.

  • How do I receive assistance with my order?

Wonder She Customer Satisfaction Team is standing by to assist customers along every step - from just browsing, to ordering and shipping (and when necessary, returning as well). You can reach our customer service department by email, service@wondershe.com.

  • How do I cancel my order?

If you accidentally make a wrong order, you can contact us within 24 hours to cancel the order. If the order exceeds 24 hours and not ships out, We do not charge any fees . We will NOT accept order cancellation request if your order has been shipped.

Products

  • How to choose a size?

For shoes, we suggest you measure your feet length first and then use our "Size Chart" to decide your ideal size.

  • What is one size?

One size means there is only one size available for the item. Generally, a Medium size fits the majority of customers. If you are still unsure, please check the size guide to see the measurements.

  • Can I remove the item from the shopping cart?

Yes, if the order is not placed, you can remove the item from the shopping cart. But once you have placed the order, you can’t delete any item anymore.

Ordering & Payment

  • If I want to change information (such as color, size, shipping address, shipping method) of a paid order, what can I do?

We can only change that information for you if the order is not shipped out. Therefore, please be more careful to place the order. If there are changes, contact us via service@wondershe.com.

  • What secure payment methods are accepted?

Wonder She accepts secure payments via PayPal, Visa, and MasterCard.

  • Will I be charged for customs, taxes, VATs or other extra fees.

Wonder She does not collect fees for any costs other than the products we sell and shipping. In some unique cases, it is possible your local post office may request additional fees for customs, taxes or VATs. If you have any questions regarding such fees, please contact your local post office.

Shipping

  • What countries do you ship to?

Wonder She ship products to countries around the globe. Now we ship to over 10 countries, such as United States, United Kingdom, Italy, Germany, France, Canada, Australia, United Arab Emirates and so on.

  • How can I track my order?

Once we ship out your package, you will receive the tracking number via email. Use that tracking number to track your package shipping status online. The online website is https://www.17track.net/en.

Refunds & Returns

  • How do I receive my refund?

In the event you are unhappy with your order, we are able to provide full refunds to customers once the products are shipped back to us. In the event that shipping costs would exceed the value of your items, we will make an agreement with you on your unreturned items.

Tips: Please do not make returns directly to the address on the package received. Please only send to the address that our customer service provided. Any return or exchange will be valid after accepted by our customer service center.

  • What if my order is damaged or defective?

In the unfortunate case that one of our products arrives damaged or defective, we offer full refunds. We ask that you provide a photo of the product to our customer service department so that we may work to process your refund request. Please contact us via service@wondershe.com.

Customer Support

Sorry that we don’t provide phone and live chat service at this time. If you run into any issues, feel free to drop us an email at service@wondershe.com.